Our Core Filipino Value: Pakikipagkapwa-tao (Shared Humanity)
We believe true success is not just in winning, but in uplifting and protecting our community. Responsible gaming is our shared duty to ensure that the fun and excitement of the game never come at the cost of a player’s or their family’s well-being.
1. Our Commitment to the Filipino Player (Our Pledge)
We, at Juan 365, are committed to providing a safe, fair, and entertaining gaming experience. We recognize our duty to:
- Protect the Vulnerable: Prioritizing the safety of minors and those at risk.
- Promote Balanced Play: Encouraging gaming as a form of leisure, not a source of income.
- Provide Support: Offering clear tools and access to help for those who need it.
- Uphold Family Values: Acknowledging that financial stability and family harmony (pamilya) are paramount in Filipino culture.
2. Player Protection Tools & Features
We empower our players with easy-to-use tools to stay in control:
- Deposit Limits: Set daily, weekly, or monthly limits to manage your budget.
- Time Alerts: Receive friendly notifications after a set period of play to remind you to take a break.
- Reality Checks: Pop-up messages that show your time played and session spending.
- Self-Exclusion: Choose a “Cool-Off” period (24 hours, 7 days, 1 month) or a “Long-Time Out” (6 months, 1 year, or permanent). This allows for reflection and a necessary break.
- Account Closure: The option to permanently close your account if you feel it’s best.
3. Guidelines for Responsible Play
Aligning with the Filipino spirit of balance and moderation:
- It’s a Game, Not a Job: Treat gaming as entertainment, not a livelihood. Never chase your losses.
- Set a Budget: Only play with money you can afford to lose. Your budget for your family, essentials, and daily expenses must always come first.
- Set a Time Limit: Decide how long you want to play before you start and stick to it. Balance your play with time for family, friends, and rest.
- Don’t Play When Tired or Emotional: Avoid playing when you are stressed, upset, or tired, as it can cloud your judgment.
- Keep Your Details Secure: Protect your account password. Never let friends or family play on your behalf, especially minors.
4. Strict "No Minors" Policy
We hold the Filipino value of protecting our youth (kabataan) as sacred.
- Age Verification: We use rigorous checks during registration to prevent underage gambling.
- Community Responsibility: We encourage our community to report any suspicion of underage play.
- Our Message: “Juan 365 is for adults only. Let’s work together to protect our youth.”
5. Recognizing the Signs of Problem Gaming
We encourage players to look out for these signs in themselves or a loved one:
- Financial Worry: Constant anxiety about money or borrowing to play.
- Secrecy: Hiding gaming activities or spending from family and friends.
- Neglecting Responsibilities: Ignoring work, school, or family duties.
- Loss of Control: Repeated failed attempts to control, cut back, or stop playing.
6. Support & Help
7. Our Marketing Promise
Asking for help is a sign of strength (lakas ng loob), not weakness. We provide direct access to free, confidential support:
- Juan 365 Help & Support Team: Our dedicated, trained team is available 24/7 to assist with activating limits, self-exclusion, or providing resources.
- Partnership with PAGCOR: We support and direct players to the official Philippine Amusement and Gaming Corporation’s (PAGCOR) responsible gaming initiatives.
- GamCare: For international, multilingual support.
Our advertising will always:
- Portray gaming as a form of leisure, not a guaranteed solution to financial problems.
- Feature clear, prominent responsible gaming messages and the legal age requirement.
- Never target minors or vulnerable individuals.
Final Message: “At Juan 365, we believe that the biggest win is a happy and balanced life with your family. Play responsibly.”